Specialized worker
Reception Agent
Supports administrative front-office requests and routes work to the right workflow.
Request capture
Designed to operate through approved workflow tools and explicit permissions.
Routing
Designed to operate through approved workflow tools and explicit permissions.
Administrative follow-up
Designed to operate through approved workflow tools and explicit permissions.
Escalation
Designed to operate through approved workflow tools and explicit permissions.
Permission boundary
Does not make clinical decisions or override authorization policy.
Governed execution
Permissions and policy boundaries remain explicit.
Human escalation
Uncertainty and consequential work can return to people.
Auditability
Operational actions are designed to remain observable and accountable.