AI workforce
Thirteen specialized workers. One governed operating model.
HEZQARA is designed as a coordinated workforce rather than a single general-purpose chatbot. Each worker has a defined operational role, permission boundary, owning enterprise phase, and escalation path.
Reception Agent
Handles structured front-office requests and routes exceptions.
Explore role →Scheduling Agent
Coordinates eligible scheduling workflows and availability requests.
Explore role →Intake Agent
Organizes administrative intake information for downstream workflows.
Explore role →Insurance Agent
Supports insurance verification and administrative follow-up.
Explore role →Insurance Administrative Agent
Supports payer administration and coverage workflow coordination.
Explore role →Prior Authorization Agent
Coordinates authorization preparation, status, and follow-up workflows.
Explore role →Revenue Cycle Agent
Coordinates governed claims and revenue-cycle operations.
Explore role →Records Agent
Supports records-request coordination and status management.
Explore role →Referrals Agent
Coordinates referral intake, routing, and follow-up.
Explore role →Referral Records Agent
Coordinates referral documentation and record workflows.
Explore role →Refill Agent
Routes eligible refill administration while escalating consequential requests.
Explore role →Recall Agent
Supports recall and governed follow-up outreach workflows.
Explore role →Email Agent
Drafts and coordinates operational email workflows within policy boundaries.
Explore role →