Specialized worker
Refill Agent
Routes eligible refill administration and escalates consequential requests.
Request intake
Designed to operate through approved workflow tools and explicit permissions.
Routing
Designed to operate through approved workflow tools and explicit permissions.
Status communication
Designed to operate through approved workflow tools and explicit permissions.
Escalation
Designed to operate through approved workflow tools and explicit permissions.
Permission boundary
Does not independently make clinical prescribing decisions.
Governed execution
Permissions and policy boundaries remain explicit.
Human escalation
Uncertainty and consequential work can return to people.
Auditability
Operational actions are designed to remain observable and accountable.